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Return Policy

If your purchase does not fully meet your expectations, we are happy to offer a refund or an exchange for defective items only, excluding delivery charges and any applied discounts, provided the request is made within 15 days of delivery. All returned or exchanged items must be unused, undamaged, and in their original packaging.

Any damage incurred during shipment must be reported within 7 days of delivery. Claims for lost or stolen items must be submitted within 48 hours via our claim portal. All claims require photo documentation of the damage.

If a delivery is refused and returned to us, the customer is responsible for all shipping costs both to and from our facility. The actual shipping fees charged by the carrier will be deducted from the refund. In addition, a 15% restocking fee will apply to refused deliveries to cover inspection and handling.

Return Procedures

To initiate a return or exchange, please email [email protected]. A customer service representative will review your request and issue a Return Merchandise Authorization (RMA) number via email.

Once you receive your RMA, please follow these steps:

  • Step 1: Carefully repack the item(s) in the original packaging, including both internal and external materials. Clearly include the RMA number inside the carton.
  • Step 2: Ship the package using a prepaid, insured, and traceable method to ensure safe and documented delivery. Items must be unused, undamaged, and in original packaging to qualify for a refund.
  • Step 3: After the return is received and inspected, a credit will be issued for all eligible merchandise that meets the 15-day return policy requirements.

    • Return Via FedEx, UPS, USPS or Other Shipping Carriers

    Customer is required to pay for return shipping

  • Return Address:
    Ref: RMA XXXXX (Returns will not be accepted or processed without a valid Return Authorization - RMA number)
    Glass Vases Depot
    14850 Don Julian Rd, Ste A,
    La Puente, CA 91746
  • Delivery is defined as when the carrier's tracking shows package(s) as “Delivered”
  • The original shipping charge for any returned merchandise will be deducted from the refund.
  • If your order was sent with Free Shipping, the shipping cost Glass Vases Depot paid for will be deducted from your refund.
  • Refund will not be issued if the original order and RMA number is not included with the return package(s).

    • Returned Item Conditions

    Returned item(s) must be in new, unused, and sale-able condition with the original packaging to qualify for a merchandise refund. Any returned items arrive broken at our warehouse will be deducted from the refund.

    Return Processing Time

    • Glass Vases Depot will issue credit after we receive the item(s) and process the return. Returns are processed normally within 14 business days.
    • Credits normally may take 3-5 business days to show on your account depending on your credit card company.

      Wrong Items Shipped

      • Return Shipping will be paid for paid by GlassVasesDepot.com for items shipped in error.